Service packages

The Accolades platform supports a wide range of features, and its modular architecture lets us offer you packages customized for your business profile. Based on market demand, we have identified two main service package categories: office telephony and Call-Center.

Please find below a full list of options currently available (but bear in mind our application is under active development). If you require a specific feature that you do not find in the list, we can certainly implement it.

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Cloud services

Accolades - main features

FeatureOffice telephonyCall Center
Interactive voice response (IVR) done done
Work from home done done
Conference bridge done clear
SMS campaigns done done
Virtual fax done clear
Free internal calls done done
Call forwarding done clear
Call transfer done done
Music on hold done done
Voicemail done clear
Busy lamp field (BLF) done clear
Call pick-up done clear
Videoconference done clear
Call detail records (standard CDR) done clear
English and Romanian interface done done
Hot seat clear done
Dashboard clear done
Supervision clear done
Call monitoring clear done
Call recording clear done
Custom breaks clear done
Reports clear done
Autodial clear done
Call detail records (Call-Center CDR) clear done
Built-in CRM done done
External CRM API clear done
Real-time clear done
File export done done

Online documentation

If you want to explore every feature that Accolades supports, please consult its online user manual.

The documentation is comprehensive, but requires specific technical knowledge in order to be fully understood.