Service packages
The Accolades platform supports a wide range of features, and its modular architecture lets us offer you packages customized for your business profile. Based on market demand, we have identified two main service package categories: office telephony and Call-Center.
Please find below a full list of options currently available (but bear in mind our application is under active development). If you require a specific feature that you do not find in the list, we can certainly implement it.
Accolades - main features
| Feature | Office telephony | Call Center |
| Interactive voice response (IVR) | done | done |
| Work from home | done | done |
| Conference bridge | done | clear |
| SMS campaigns | done | done |
| Virtual fax | done | clear |
| Free internal calls | done | done |
| Call forwarding | done | clear |
| Call transfer | done | done |
| Music on hold | done | done |
| Voicemail | done | clear |
| Busy lamp field (BLF) | done | clear |
| Call pick-up | done | clear |
| Videoconference | done | clear |
| Call detail records (standard CDR) | done | clear |
| English and Romanian interface | done | done |
| Hot seat | clear | done |
| Dashboard | clear | done |
| Supervision | clear | done |
| Call monitoring | clear | done |
| Call recording | clear | done |
| Custom breaks | clear | done |
| Reports | clear | done |
| Autodial | clear | done |
| Call detail records (Call-Center CDR) | clear | done |
| Built-in CRM | done | done |
| External CRM API | clear | done |
| Real-time | clear | done |
| File export | done | done |
Online documentation
If you want to explore every feature that Accolades supports, please consult its online user manual.
The documentation is comprehensive, but requires specific technical knowledge in order to be fully understood.